PERFORMANCE REVIEW
Follow the link https://www.linguahouse.com/esl-lesson-plans/business-english/performance-review/audioplayer/perf-review-ex3mp3.
You are going to listen to a performance review between Tony, a customer service agent, and his
manager. Сhoose the best answer for each question below.
1. How does Tony’s manager feel about his performance overall?
a. poor b. satisfactory c. excellent
2. What area does Tony need to work on?
a. quality of work b. efficiency c. building relationships
3. How many calls was Tony handling last year?
a. 7 b. 9 c. 11
4. How many calls is Tony handling this year?
a. 7 b. 9 c. 11
5. What is the increase in customer service costs this year?
a. 7% b. 13% c. 30%
6. What salary increase does Tony’s manager offer?
a. 7% b. 13% c. 30%
7. How does Tony feel about his performance review?
a. very unhappy b. a little disappointed c. very happy
1-b; 2-b; 3-c; 4-a; 5-c; 6-a; 7-b.
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